Terms and conditions

1. About us

SP RETAIL, SAS, with a capital of 20,000 euros, whose registered office is in PARIS (75006) 101 Rue de Sèvres, registered in the PARIS trade and companies register under number 75 348 069 800 020 represented by Mrs. Caroline LEPESQUEUX (hereinafter the "Company”). The Company markets the following products to its Customers via its Website: Footwear, textiles and accessories used in the practice of dance. SP RETAIL, SAS, is a company subject to VAT, no FR84753480698. 

2. Preamble

The Company invites Users to carefully read these General Conditions of Sale and Use (hereinafter the "GTC / CGU"). Placing an Order implies acceptance of the T&Cs/GCUs. The characteristics of the Products are indicated on the Website. It is up to the Customer to take this into account before purchasing. The photographs or graphics presented on the Website are not contractual.

The Customer acknowledges having read and accepted them by ticking the box provided for this purpose before placing his Order online.

The CGV/CGU govern the conditions under which the Company sells its Products to its Professional Customers and Consumers via its Website.

They apply to all sales concluded by the Company and apply to any contradictory document, in particular the Customer's general conditions of purchase.

They are systematically communicated to the Customer who requests it.

In the event of subsequent modification of the GCS/CGU, the Customer is subject to the version in force at the time of his Order.

3. Definitions

"Customer“means the Professional or the Consumer who has placed an Order for a Product sold on the Website;

"Order" refers to any order placed by the User registered on this Site;

"General Conditions of Sale and Use" Or "CGV/CGU" refer to these general conditions of use and online sale;

"Consumer"means the buyer who is a natural person who does not act for professional needs and/or outside his professional activity;

"Products" designates the material things that can be appropriated and which are offered for sale on this Site;

"Professional"means the purchaser who is a legal or natural person acting within the framework of his professional activity;

"Site" refers to this Site, i.e https://www.globaldancewear.com/en/ ; 

"Company" refers to the Company SP RETAIL, more fully designated in Article I hereof; and

"User" refers to any person who uses the Site.

4. Registration

Registration on the Site is open to all legal or natural persons of legal age and enjoying their full personality and legal capacity.

The use of the Site is subject to the registration of a User. Registration is free.

To proceed with the registration, the User must fill in all the mandatory fields; otherwise the registration cannot be completed.

Users guarantee and declare on their honor that all the information communicated on the Site, in particular during their registration, is accurate and compliant. They undertake to update their personal information from the page dedicated to it and available in their account.

All registered Users have a username and a password. These are strictly personal and confidential and must in no case be communicated to third parties under penalty of deletion of the account of the offending Registered User. Each Registered User is personally responsible for maintaining the confidentiality of his username and password. The Company will in no way be held responsible for the identity theft of a User. If a User suspects fraud at any time, he must contact the Company as soon as possible, so that the latter can take the necessary measures and regularize the situation.

Each User, whether a legal or natural person, can only hold one account on the Site.

In the event of non-compliance with the CGV/CGU, in particular the creation of several accounts for a single person or the provision of false information, the Company reserves the right to proceed with the temporary or permanent deletion of all the accounts created by the 'Offending user.

The deletion of the account entails the permanent loss of all the advantages and services acquired on the Site. However, any Order made and invoiced by the Site before the deletion of the account will be executed under normal conditions.

In the event of the deletion of an account by the Company for breach of the duties and obligations set out in the T&Cs/GCUs, the offending User is strictly prohibited from re-registering on the Site directly, through another email address. or by an intermediary without the express authorization of the Company.

5. Orders

Any Order can only be made when the User has registered on the Site. The User, when logged into his account, can add Products to his virtual basket. He can then access the summary of his virtual basket in order to confirm the Products he wishes to order and place his Order by pressing the “Order” button.

He must provide an address, a delivery method and a valid method of payment in order to finalize the Order and effectively form the sales contract between him and the Company. The finalization of the Order implies acceptance of the prices of the Products sold, as well as the terms and delivery times indicated on the Site.

Once the Order has been placed, the User will receive confirmation by email. This confirmation will summarize the Order as well as relevant information relating to delivery. The placing of an Order constitutes the conclusion of a distance selling contract between the Company and the Customer.

The Company may allow the Customer to benefit from price reductions, rebates and rebates depending on the number of Products available on the Site ordered or depending on the regularity of the Orders, according to the conditions set by the Company.

Global Dancewear reserves the right to cancel any order that has not been dispatched after 8 weeks from the order date.

6. Products and prices

The Products subject to the GCS/CGU are those which appear on the Site and which are sold and shipped directly by the Company.

The Products are described on the corresponding page within the Site and mention is made of all their essential characteristics. The sale takes place within the limits of the Company's available stocks. The latter cannot be held responsible for stock shortages or the impossibility of selling a Product whose stock does not exist.

When a Registered User wishes to acquire a Product sold by the Company through the Site, the price indicated on the Product page corresponds to the price in euros, all taxes included (TTC), excluding shipping costs and takes into account the applicable reductions and in force on the day of the Order. The price indicated does not include the delivery costs which will be detailed if necessary in the summary before placing the Order. If the total cost of the Products cannot be calculated in advance, the Company will send the Customer a detailed estimate setting out the formula for calculating the price.

Under no circumstances may a User demand the application of discounts that are no longer in effect on the day of the Order.

7. Terms of payment

Unless otherwise specified, all sales are paid in cash at the time the Order is placed.

Depending on the nature or amount of the Order, the Company remains free to require a deposit or payment of the full price when placing the Order or when receiving the invoice.

Payment can be made by:

  • Check 
  • Bank card via a secure connection
  • PayPal

In the event of total or partial non-payment of the Products on the date agreed on the invoice, the Professional Client must pay the Company a late payment penalty, the rate of which is equal to the rate applied by the European Central Bank for its increased refinancing operation. by 10 percentage points. The financing operation selected is the most recent on the date of the Order for the provision of Services.

In addition to late payment compensation, any sum, including the deposit, not paid on its due date by the Professional Client will automatically produce the payment of a lump sum compensation of 40 euros due for recovery costs.

In the event of total or partial non-payment of the Products on the date agreed on the invoice, the Consumer Client must pay the Company a late payment penalty, the rate of which is equal to the legal interest rate.

No compensation may be made by the Customer between penalties for delay in the supply of the Products ordered and the sums due by the Customer to the Company for the purchase of Products offered on the Site.

The penalty due by the Customer, Professional or Consumer, is calculated on the amount including tax of the remaining amount due, and runs from the due date of the price without any prior formal notice being necessary.

8. Delivery

The Products are delivered exclusively in the following geographical areas: 

  • France métropolitaine

  • Union Européenne (UE)

The Company undertakes to provide all material and human efforts to have the Products delivered as soon as possible. These may vary depending on the geographical area of the Customer, the delivery method chosen or the Product ordered.

In the event that the customer purchases multiple items with different delivery deadlines, the deadline with the longest lead time is the basis for compliance of delivery. There will only be one shipment per order.

If the delivery deadline of 30 days is exceeded, except in cases of force majeure, the Customer may request the termination of the contract, after having ordered the Company, according to the same terms, to make the delivery within an additional period. reasonable, and if the Company has not complied.

In this case, the Customer will be reimbursed within a period of 14 days if a payment has already been made. (Article L. 216-3 of the Consumer Code provides for a refund within 14 days of the date on which the order was terminated)

Similarly, in the event of total or partial unavailability of the products after validation of the order, the Customer will be informed by e-mail or by telephone:

  • the delay in the shipment of his order, pending receipt of all the products.
  • partial delivery of an order.
  • of the cancellation of his order.

The Customer then has the option:

  • Either to be delivered of a product of equivalent quality and price, within the limits of available stocks.
  • Or to be reimbursed for the price of the product ordered within 14 days of its request.

In the absence of delivery within 30 days, the order may be terminated at the Customer's request by registered letter with acknowledgment of receipt and the price paid will be refunded.

In the event that delivery is impossible, due to an error in the address indicated by the Customer, the Company will contact the Customer as soon as possible in order to obtain a new delivery address and any additional delivery costs will be on client fee.

In addition, the Company cannot be held liable for reasons related to exceeding delivery times:

  • during periods of high demand, such as the holiday season, for delays caused by reasons of force majeure, i.e. due to the occurrence of an unforeseeable, irresistible event beyond its control.
  • for facts attributable exclusively to the carrier responsible for the delivery.

The delivery is carried out, according to the choice of the Customer and according to the prices indicated on the Site:

  • To the address indicated by the Customer when ordering by simple post.
  • at the Relay Point indicated by the Customer when ordering. Please note that any package not collected at the Point Relais will result in the cancellation of the order.

9. Complaint

For all Orders made on this Site, the Customer has a right of complaint of 14days From the delivery of the Product. It is his responsibility to check the apparent condition of the Products upon delivery. In the absence of reservations expressly issued upon delivery, the Products are deemed to comply with the Order.

To exercise this right of complaint, the Customer must send to the Company, at the address https://globaldancewear.zendesk.com/hc/fr/requests/new, a declaration in which he expresses his reservations and complaints, accompanied by the relevant supporting documents (receipt slip countersigned by the carrier, photographs, etc.)

A claim that does not comply with the conditions described above cannot be accepted.

The Company will repair, replace or refund the Product or its components as soon as possible and at its expense, subject to the material possibility of repairing the Product or its availability in stock.

10. Consumer's right of withdrawal

In accordance with article L. 221-18 of the Consumer Code, thethe Consumer has a right of withdrawal of 14 days without giving reasons, from the receipt of the items ordered, except for the products mentioned in article L.221-28 of the Consumer Code, notably :

  • Products made to the consumer's specifications or clearly personalized,
  • Products which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

In the case of an order relating to several goods delivered separately, the period of 14 days runs from the receipt of the last good.

Pursuant to Article L. 221-19 of the Consumer Code, when the fourteen-day period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the next working day. 

To exercise this right of withdrawal, the Consumer must inform SP RETAIL of its decision to withdraw by means of the downloadable form HERE or an unambiguous declaration, expressing its desire to withdraw, sent by email to the address https://globaldancewear.zendesk.com/hc/fr/requests/new. Or by post to the address by SP RETAIL – Global Dancewear -C/ DE MONTURIOL 27– 08210 BARBERA DEL VALLES - SPAIN.

The Products must be returned in their original packaging and in a condition fit for re-marketing (tagged, new, unworn), without undue delay, and no later than 14 days after the notice of the decision of withdrawal to SP RETAIL by the Consumer, at the following address: SP RETAIL – Global Dancewear - C/ DE MONTURIOL 27 – 08210 BARBERA DEL VALLES - SPAIN.

The direct costs of return remain the responsibility of the Consumer.

Subject to compliance by the Consumer with the return procedure described above, the reimbursement of all costs paid for placing the order takes place within 14 days of the date of receipt of the products.

The refund will be made by the same means of payment as the one used for the purchase.

Products returned incomplete, spoiled, damaged, damaged or soiled by the Consumer will not be reimbursed and will automatically be returned to the customer.

11. Transfer of Risk and Ownership

The Company retains ownership of the Products sold until full payment of the price by the Customer. It can therefore repossess said Products in the event of non-payment. In this case, the installments paid will remain acquired by the Company by way of compensation.

For Professional Customers, the transfer of risks to the Customer takes place upon delivery of the goods to the carrier by the Company. For Consumer Customers, the transfer of risk takes place upon delivery or upon collection of the goods from the store when the Customer has chosen in-store delivery.

12. Legal guarantees

The Products sold on the Site are guaranteed in accordance with the legal provisions of the Consumer Code and the Civil Code as reproduced below :

12.1. Legal guarantee of conformity

Article L.217-4 of the Consumer Code:

“The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to defects of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility".

Article L.217-5 of the Consumer Code:

" The property is in accordance with the contract:

1° If it is specific to the use usually expected of a similar item and, where applicable:

  • if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
  • if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and that the latter has accepted».

Article L. 217-12 of the Consumer Code:

“The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods”.

12.2. Warranty against hidden defects

Article 1641 of the Civil Code:

" The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or does not would have given a lesser price, if he had known them».

Article 1644 of the Civil Code:

“In the case (of article 1641) the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned”.

Article 1648 of the Civil Code:

“The action resulting from redhibitory defects must be brought within two years from the discovery of the defect”.

Art 2232 of the Civil Code:

“The postponement of the starting point, the suspension or the interruption of the prescription cannot have the effect of bringing the period of the extinctive prescription beyond twenty years from the day of the birth of the right.

The first paragraph is not applicable in the cases mentioned in articles 2226, 2227, 2233 and 2236, in the first paragraph of article 2241 and in article 2244 [of the same Code]. It also does not apply to actions relating to the status of persons”.

12.3. Implementation of legal guarantees

Any resold Product altered, modified or transformed is not covered by the guarantee.

It is excluded in the event of misuse or abnormal use of the Product as well as in the event that the Product does not comply with the legislation of the country in which it is delivered.

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When acting as a legal guarantee of conformity, the Customer has a period of two years from the delivery of the goods to act.

The Customer is exempted from providing proof of the existence of the lack of conformity during the 24 months following the delivery of the goods.

  • The Customer benefits from this guarantee independently of any commercial guarantee. As part of the legal guarantee of conformity, the company SP RETAIL undertakes, at the Customer's choice:
    • Either to replace the identical product depending on available stocks,
    • Either to reimburse the price of the product if the replacement of a product proves impossible.
  • The replacement of the Products does not have the effect of extending the duration of the guarantee.
  • The action in guarantee of conformity does not deprive the Customer of exercising an action in guarantee against latent defects.

b)

When acting as a legal guarantee against hidden defects, the Customer has a period of two years from the discovery of the defect to act.

  • The Customer benefits from this guarantee independently of any commercial guarantee. When acting as a legal guarantee against hidden defects, the company SP RETAIL undertakes, at the Customer's choice, after evaluation of the defect to:
    • Or refund the full price of the returned product.
    • Either to reimburse part of the price of the product if the Customer decides to keep the product.

13. Changes

The Company reserves the right to modify the Site, the CGV/CGU as well as any delivery procedure or other component of the services provided by the Company through this Site.

When an Order is placed, the User is subject to the stipulations set out in the CGV/CGU in force when placing the Order.

14. Processing of personal data

Registration on the Site entails the processing of the Customer's personal data. If the Customer refuses the processing of his data, he is asked to refrain from using the Site.

This processing of personal data is done in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016.

Furthermore, in accordance with the Data Protection Act of January 6, 1978, the Customer has, at any time, a right to query, access, rectify, modify and oppose all of its personal data by writing, by mail and providing proof of identity, to the following address:https://globaldancewear.zendesk.com/hc/fr/requests/new

For any additional information or complaint, you can contact the Commission Nationale de l’Informatique et des Libertés (more information on www.cnil.fr)

This personal data is necessary for the processing of his Order and the establishment of his invoices if necessary, as well as for the improvement of the functionalities of the Site.

15. Sharing of collected data

The Site may use third party companies to perform certain operations. By browsing the Site, the Customer accepts that third-party companies may have access to his data to allow the proper functioning of the Site. 

These third-party companies only have access to the data collected in the context of carrying out a specific task. 

The Site remains responsible for processing this data.

In addition, the User may therefore be required to receive information or commercial offers from the Company or its partners. 

The User may at any time oppose the receipt of these commercial offers, by writing to the Company's address indicated above, or by clicking on the link provided for this purpose in the e-mails received.

In addition, Customer information may be transmitted to third parties without their express prior consent in order to achieve the following purposes: 

  • Respect the law
  • Protect anyone from serious bodily harm or even death
  • Fight against fraud or attacks on the Company or its users
  • Protect the Company's proprietary rights.

16. Data Protection

The Company ensures an appropriate level of security proportional to the risks incurred as well as their probability, in accordance with the General Data Protection Regulation 2016/679 of April 27, 2016.

However, these measures do not in any way constitute a guarantee and do not commit the Company to an obligation of result concerning data security. 

17.Cookies

To allow its Users to benefit from optimal navigation on the Site and better functioning of the various interfaces and applications, the Company may place a cookie on the User's computer. This cookie makes it possible to store information relating to navigation on the Site, as well as any data entered by Users (in particular searches, login, email, password).

The User expressly authorizes the Company to deposit a so-called "cookie" file on the User's hard drive.

The User has the option of blocking, modifying the retention period, or deleting this cookie via the interface of his browser. If the systematic deactivation of cookies on the User's browser prevents him from using certain services or functionalities of the Site, this malfunction can in no way constitute damage for the member who will not be able to claim any compensation as a result.

18. Liability

The Company can in no way be held responsible for the unavailability, whether temporary or permanent, of the Website and although it implements all its means to permanently ensure the service, it is possible that the be interrupted at any time. In addition, the Company reserves the right, by a voluntary act, to make the Site unavailable in order to carry out any update, improvement or maintenance operation.

As previously mentioned herein, the Company can in no way be held responsible for delays in delivery for reasons beyond its control, beyond its control, unforeseeable and irresistible or whose fault cannot be attributed to it.

19. Intellectual Property

The brand, the logo, and the graphic charter of this Site are trademarks registered with the INPI and intellectual works protected by copyright, the ownership of which belongs exclusively to the Company. Any dissemination, exploitation, representation, reproduction, whether partial or complete, without the express authorization of the Company will expose the offender to civil and criminal prosecution.

20. Jurisdiction clause

The law governing the CGV/CGU is French law. Any dispute that may arise between the Company and a User during the execution of the present will be the subject of an attempt to resolve amicably. Failing this, the disputes will be brought to the attention of the competent courts of common law.

21. Acceptance of the T&Cs/T&Cs

The Customer or the User expressly accepts the GCS/CGU. 
The Customer declares to be aware of it and waives the right to rely on any other document, in particular its own general conditions of purchase.

The Consumer acknowledges having read the information and information provided for in Articles L.111-1 to L.111-7 of the Consumer Code, and in particular:

  • the essential characteristics of the Product;
  • the price of the products ;
  • the date or the deadline by which the Company undertakes to provide the Service;
  • information relating to the identity of the Company (postal, telephone and electronic contact details);
  • information relating to legal and contractual guarantees and their implementation methods;
  • the possibility of resorting to conventional mediation in the event of a dispute;
  • information relating to the right of withdrawal (deadline, terms of exercise, effects).

22. Customer Service

For any question or difficulty relating to a purchase made on the site https://www.globaldancewear.com/en/, Customer Service can be contacted:

  • By telephone on 09 85 60 98 00 (cost of a local call from a landline in mainland France) from 10 a.m. to 12 p.m. and from 2 p.m. to 5 p.m. Monday to Friday, excluding public holidays.
  • By Internet :https://globaldancewear.zendesk.com/hc/fr/requests/new
  • If the Internet user already has a customer account on https://www.globaldancewear.com/en/, he can go to the “My account” section 

23 Contact details of the mediator

Pursuant to the provisions of Article L.616-1 of the Consumer Code, the Consumer is informed that he may have recourse free of charge, in the event of a complaint not resolved amicably by the Customer Service of the company SP RETAIL and after prior written statement from the Consumer that has not been satisfied for less than a year, to a mediation service

As such, the company SP RETAIL adheres to the service of the e-commerce mediator of the FEVAD (Federation of e-commerce and distance selling) whose contact details are as follows: 60 rue la Boétie, 75008 Paris - www.mediateurfevad.fr

To find out how to refer to the Mediator, the Consumer is invited to visit the website www.mediateurfevad.fr/index.php/espace-consommateur/

ANNEX: Model model withdrawal form

If the Customer wishes to exercise his right of withdrawal, in compliance with the conditions provided for in Article 10, he has the possibility of using the form below:

  • By post to: Company SP RETAIL – Global Dancewear - C/ DE MONTURIOL 27 – 08210 BARBERA DEL VALLES - SPAIN.
  • I hereby notify you of my withdrawal from the contract relating to the sale of the following good or goods:
    • Name(s) and reference(s) of the article(s)
    • Ordered on:
    • Received on:
    • Order number :

Name of the Customer at the origin of the order:

Address of the Customer at the origin of the order:

Signature of the Customer in the event of notification of this form on paper:

Date :